How to retrieve my activation key for my map update?

Thank you for purchasing your map update for your Citroen vehicle.
The latest vehicles fitted with EMYWAY (RT6) and Touch Screen navigation systems are equipped with protection intended to protect the use of HERE Maps® map data. You will be asked to enter a unique activation key when installing the map.

Additional information on the VIN is available in the FAQ section
If you already have an account, please log-in here
If you don’t yet have an account, please click on the Sign In / Registration


Depending on the product type, different steps will have to be followed.

1. You bought a download product


Please note that you need to create an account if you are a new user, or log in to your account if you are a returning user.

1. Log in, or create an account

2. If you have not created a vehicle yet in your account, create one:

  • Go to the “manage my vehicles” section and add a new vehicle.
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  • Choose a nickname for your vehicle (or device if you are buying a map for a portable device).

  • Pay attention to the device ID or VIN – any error would lead to either a wrong activation code being generated or the inability to generate the code. For example, do not enter “I” instead of “1” or “O” instead of “0”.

3. Go to the “manage my products” section.



  • If you bought a product from the Webstore that requires activation, it will be listed here.





You will be sent an email containing your activation code. You can retrieve your activation code any time just by logging in to your account.

If you need help to retrieve your activation code, please contact us.

Important

The activation code will be valid for this vehicle only.

2. You bought a physical product (USB key, CD, DVD)



To generate the activation key, please have the following to hand:
- Your map update packaging, with the serial number (printed within the packaging).

Citroen maps - activation code.png

- Your Vehicle Identification Number (VIN)

Please note that you need to create an account if you are a new user, or log in to your account if you are a returning user.

1. Log in, or create an account

2. If you have not created a vehicle yet in your account, create one:

  • Go to the “manage my vehicles” section and add a new vehicle.


  • Choose a nickname for your vehicle (or device if you are buying a map for a portable device).


  • Pay attention to the device ID or VIN – any error would lead to either a wrong activation code being generated or the inability to generate the code. For example, do not enter “I” instead of “1” or “O” instead of “0”.

3. Go to the “manage my products” section.


  • If you bought a product from the Webstore that requires activation, it will be listed here.


  • If you obtained your product from the Mapcare programme or at dealership, click “enter that product serial number here”.
  • Enter the product serial number (PSN) printed on the package.





You will be sent an email containing your activation code. You can retrieve your activation code any time just by logging in to your account.

If you need help to retrieve your activation code, please contact us.

Important

The activation code will be valid for this vehicle only.

To install the update, please refer to the user guide available here.