General Questions

Consult the Frequently Asked Questions (FAQ) page for general inquires.

HERE Online Support

Submit your comment or question via the online contact form.
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HERE Phone Support

The HERE Customer Call Centre is open Monday through Friday, 9h00 to 18h00, Central European Time.

These topics are NOT supported by the HERE Customer Call Centre and must be directed to Citroen or your local dealer:

- Questions un-related to navigation system map updates

-The 'Connect Nav' System or related map updates

Phone languages supported:  English, French & German

You can reach an agent at the following numbers, which are free for most of Western Europe:


00800 18 23 53 22
0800 914 478 (France)
800 781 145 (Italy)
0800 181 6065 (Germany)
08081 013885 (United Kingdom)

ALL OTHERS LOCATIONS:
+31 (0)20 797 9467 (not toll free)