This is a download product. This means that no product will be sent to your postal address. Once you have entered your vehicle information in your account, you will find a download link in your order history.
IMPORTANT The minimum software version required to use this product is 2.10. If you have a lower version of software labor time might be charged at the dealership to complete a software upgrade. To check your version, press the 'setup' button for a short while, and the help menu will show up. Select 'device description' and 'software'. If your version is lower than 2.10 , we invite you to visit your dealer, who will proceed to the firmware update. Instructions of how to compete the installation are available in PDF format. It is suggested that you read this information prior to purchasing.
The HERE Contact Center can process phone orders for some products. However, certain map updates are only available online. Ordering online is the fastest and easiest way to purchase your map update. The HERE Contact Center accepts phone orders during standard business hours. Visit the Contact Us page for more information.
All HERE maps are delivered by couriers with tracking services. Please note that delivery to P.O. Boxes are not accepted. Shipping time is based on business days and your order should have been received before 3.00pm Central European Time.
On business days, orders placed before 3.00pm Central European Time will be processed and shipped that same day. Same day shipping is also dependent on stock availability and the successful receipt of payment or credit card authorization. Note: If you place an order during the weekend, it will be shipped the next business day.
Visit the Order Status page to confirm your order status. You can check by entering your order number and postal code or your email address and postal code. You should receive a tracking number for your order via email after completing your purchase. Please ensure your email address is correct and check your SPAM just in case the confirmation email got delivered there instead of your inbox. Please visit the link to the courier's website and enter the tracking number to track your shipment. If you did not receive a tracking number, visit the Order Status page to confirm your order status. You can check by entering your order number and postal code or your email address and postal code.
Visit the "Contact Us" page to submit a question or comment.
The HERE Customer Call Centre is open Monday through Friday, 9h00 to 18h00, Central European Time.
You can reach an agent at the following numbers, which are free for most of Western Europe: