Frequently Asked Questions


1. I know where I am going. Why do I need a navigation system?

2. What are the benefits of navigation?

3. Who provides the map data?

4. Why do I need to buy a new map update?

5. How often are new map updates or map products released?

6. The map / navigation system that I purchased does not contain a road that I know it exists and I am certain I have the most recent map update available. What can I do?

7. Why does my navigation system not always display what I know is the shortest/fastest route?

8. Why can´t I find my destination address?

9. Which data storage media are compatible with my navigation system?

10. What is an SD card?

11. How can I buy a map update?

12. How can I pay?

13. What is the vehicle identification number (VIN) and where can I find it?

14. How could I contact the Customer Service?

 

 
1. I know where I am going. Why do I need a navigation system?
GPS navigation helps you find the most efficient routes to your destinations, saving you time, fuel and money. Your navigation system gives you more than just directions from A to B, it helps you to find the things you need, the nearest car park, hotel, gas station or restaurant. With the added benefits of traffic information, it will also offer an alternative route when your usual route is congested. And for peace of mind, it can pinpoint your exact location should you need roadside assistance.
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2. What are the benefits of navigation?
Studies have shown that vehicles with navigation systems use 12 % less fuel than those without, saving you time and money. By taking more efficient routes, drivers with up-to-date navigation systems reduce their carbon dioxide emissions by an average of 21 %*.
*HERE Navigation Benefits Study (2009)
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3. Who provides the map data?
HERE Maps is the provider of the raw map data, as they are the world leader in premium- quality digital map data and content. The HERE map is built on the roads of the world by over 2,000 geographic analysts and produces a map that the world turns to 100 million times each day. To find out more, visit their website www.here.com.
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4. Why do I need to buy a new map update?
Updating your navigation map re-energizes your navigation system. Updated maps help your navigation system find the most efficient routes, saving time, money and fuel.
The world around us is constantly changing, but with regular map updates, you can trust your navigation system to keep you on track. HERE Maps helps build the data on the roads of the world to reflect the real world conditions. Geographic analysts drive millions of miles a year to make sure everything is up to date. With the latest map you can obtain the best route, a reliable detour, the closest gas station, the nearest hospital, whatever you need to travel confidently to your destination. You won’t have to worry about getting lost or stopping for directions. Updating your navigation system does not take much time and can save you hours.
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5. How often are new map updates or map products released?
Updated maps are generally available once a year. To be informed when a new map product becomes available for your navigation system, visit your nearest dealer at http://www.citroen.com/.
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6. The map / navigation system that I purchased does not contain a road that I know it exists and I am certain I have the most recent map update available. What can I do?
Map Reporter is an exclusive, easy way to inform HERE Maps about changes on the roads you drive and the POI’s you are interested in. Millions of people everywhere help keep HERE’s maps fresh by this method. With its user-friendly Web interface, you can pinpoint the exact location where a map change may be needed. Simply visit www.mapreporter.com, point, click and report changes. 
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7. Why does my navigation system not always display what I know is the shortest/fastest route?
We all know shortcuts within our local areas that we use to avoid rush hour traffic or poorly timed traffic lights. Navigation systems calculate routes using the detailed information within the map database and take into account various circumstances including actual distance, average speed, road classification, turn restrictions and more. Your system allows you to set personal preferences such as using motorways, toll roads, and calculating the shortest route. Refer to your owner’s manual for further technical details.
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8. Why can´t I find my destination address?
There are many different ways to find your location. You can enter an address, find a specific address in the detailed list of Points of Interest (POIs), or select a destination directly on the map. Once selected, every location can then be stored as a favorite for the future. Refer to your owner’s manual for further technical details.
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9. Which data storage media are compatible with my navigation system?
On Citroen/Peugeot systems, you will need to copy the data onto an SD card, either the one provided with the system or another with a size of at least 1 Gigabyte.  You will need to use an SD card reader to copy data onto the SD card. 
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10. What is an SD card?
An SD card is a memory card which is capable of holding the map data for the whole of either Brazil or Argentina.  To be able to copy the map update file from a PC onto an SD card, you will need to use an SD card reader. SD card readers are available that can be connected to a PC through a USB port. 
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11. How can I buy a map update?
To buy a map update, first select your car configuration on the home page, place your order, then check out by entering your personal information.  Finally, pay online. You will be guided step-by-step throughout the order and payment process.
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12. How can I pay?
Payments are made online by credit card: Visa, MasterCard. Cards are debited at the time of order. Prices are in US dollars ($). For payment, an international credit card is necessary. Taxes are not included.
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13. What is the vehicle identification number (VIN) and where can I find it?
The vehicle identification number (VIN) is a unique number that identifies your vehicle: it is allocated at the factory. The VIN will be listed on your vehicle registration documents. It consists of 17 alphanumeric characters starting with 8BC or 935 for Citroen vehicles, and 8AD, 8GD, or 936 for Peugeot vehicles. 
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14. How could I contact the Customer Service?

  • Brazil: 0800-0957329
  • Argentina: 0800-6660366 / 0800-4444240
  • Colombia: 01-800-518-2793
  • Chile: 800835217
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